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It engineer (#789.460.925) 

Local: todo Moçambique (CV #789.460.925)

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Experience with SQL report development and infrastructure
I am currently working in Lisbon Portugal as a level 2/3 Support Engineer, I work as part of a team of engineers for a managed IT service provider. We support around approximately 350 companies and average around over 1200 tickets per month as a team of 6. We provide 24hr support and we monitor multiple hosted environments constantly for issues. I use nable daily and am required to support both mobile and desktop environments. Tickets can vary from a simple printer installation to a complete hosted environment needing deployed.
Previously I worked full-time in Brisbane CBD as an Infrastructure Helpdesk Officer for a Legal Solutions company here I dealt with multiple segments of the company’s network. I work regularly with group policy, WSUS and Microsoft deployment, I work in a Linux and Microsoft based environment and support 10 sites with major offices in Brisbane, Sydney, Melbourne part of my job is to travel between sites providing support. This means I can adapt to new environments quickly with and must deal with any situation I may encounter i.e. network dropouts or UPS failure. I am responsible for all new systems rollouts and upgrades. I have over 4 years co-operate IT experience and a degree Computing and Internet Systems, Computer Software Engineering. Previously for 3 years I had been a Senior IT Technician working in a ITIL based environment for one Northern Ireland's biggest meat firms with offices based throughout the United Kingdom and Europe. Here I worked as part of the helpdesk to ensure the smooth running of 13 sites in total employing over 4000 staff. As a senior IT Technician I have responsibility to ensure incidents are recorded and resolved with documented resolutions. As a team we aim to achieve our Service level agreements and average between 800-1000 calls per month. I dealt with multiple In-house and specialist applications and recently have implemented new technology within the Group. I installed two new weight check systems, Microsoft server 2012 and developed multiple SQL reports to analyse the efficiency of these new machines. I trained the end user and created standard operating procedure for these machines, complete documentation had to be made to ensure the whole support team could use and support these machines. Recently I was selected to take responsibility for the upgrade of a remote sites infrastructure and the current helpdesk. This project lasted 4 months and required training of the new Technician before sign off.

Dados Pessoais

Nome
Andrew Alexander
Sexo
Masculino
Idade
29 Anos

Descrição da Oferta

Regime de Trabalho
Tempo inteiro
Tipo de salário
Sem salário
Local de trabalho desejado
todo  Moçambique

Qualificações Académicas

Nível de qualificação mais elevado
Bacharelato  (Software design and database's)

Detalhes profissionais

Experiência Profissional
5 Anos
Conhecimento de idiomas
Português (Nenhum conhecimento)



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